Shipping policy
Shipping & Delivery
━━━━━━━━━━━━━━━━━━
How Long Does Shipping Take?
Once payment has been received, your order is usually shipped quickly and reliably via DHL or a comparable shipping provider.
━━━━━━━━━━━━━━━━━━
Delivery Times
Germany: 1–3 business days
Austria: 2–4 business days
Other European countries: 2–5 business days
As soon as your package leaves our warehouse, you will automatically receive a shipping confirmation by e-mail including a tracking link.
━━━━━━━━━━━━━━━━━━
How Much Does Shipping Cost?
Germany
Free shipping
Austria
€4.99 shipping fee
Other European Countries
€5.99 shipping fee
Any applicable shipping costs will also be clearly displayed again during checkout.
━━━━━━━━━━━━━━━━━━
Where Do You Ship To?
We currently ship to:
-
Germany
-
Austria
-
Other European countries
If your country is not available during checkout, we currently do not ship there yet.
━━━━━━━━━━━━━━━━━━
Shipping Provider
Orders are generally shipped via DHL or a comparable shipping provider.
━━━━━━━━━━━━━━━━━━
Tracking
Once your order has been shipped, you will receive a shipping confirmation with a tracking link allowing you to check the status of your delivery at any time.
━━━━━━━━━━━━━━━━━━
What Should I Do If My Package Has Not Arrived?
Please first check the tracking information using the provided tracking link.
If there are still any issues or delays, feel free to contact us via e-mail:
Our support team will assist you quickly and efficiently.
━━━━━━━━━━━━━━━━━━
Important Notes
Delivery times may vary in exceptional cases, for example during periods of high demand, holidays, increased shipping volume, or unforeseen events.
Shipping to DHL Packstations is only available where explicitly offered during checkout.