Refund policy
Returns & Refunds
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30-Day Return Policy / Risk-Free Testing
To allow you to test your fragrance without risk, we include a matching fragrance sample of the ordered perfume with every order.
This allows you to try the scent first without opening the original bottle.
If the fragrance does not meet your expectations, you may return the unopened, unused, and originally sealed bottle within 30 days of delivery.
For hygiene reasons, opened, used, or unsealed perfumes cannot be returned.
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Do You Offer Returns?
Yes — unopened and unused products may be returned within 30 days of delivery.
Please note:
Opened or used perfumes are excluded from returns.
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Ordered the Wrong Product by Mistake?
No problem.
Unopened and unused products can be returned within 30 days of delivery.
In this case, return shipping costs are the responsibility of the customer.
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Refunds
Refunds are issued once the product has been received, inspected, and confirmed to be unopened, unused, and originally sealed — usually within a few business days.
Refunds will be made using the original payment method.
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Return Address (Germany)
TBrand GmbH
Oststraße 71
22844 Norderstedt
Germany
Important Notice:
The address listed above is used exclusively for return processing.
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Important Notice Regarding Opened Perfumes
Opened, used, or unsealed fragrances are excluded from returns.
This applies in particular for reasons of health protection and hygiene.
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Your Order Arrived Damaged, Incorrect, or Incomplete?
Please contact our support team before returning any items so we can review and resolve the issue quickly and efficiently.
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Legal Notice (Right of Withdrawal)
Consumers have the right to withdraw from this contract within 30 days without providing any reason, provided the goods are unopened, unused, and originally sealed.
Opened or used perfumes are excluded from the right of withdrawal pursuant to Section 312g para. 2 no. 3 German Civil Code (BGB).